Shipping collectibles has been our profession since 2006
Since 17 January 2006, we have been shipping collectible figures, models and accessories to enthusiasts all over the world. Over the years, we have delivered orders to customers in more than 82 countries.
This experience has taught us one essential thing: there is no universal shipping solution. A carrier that performs very well for one destination may become less reliable a few months later. A strike, local reorganisation, customs issue or change of partner can also affect the quality of a service.
We also know how eager you are to receive your items. Our goal is simple: to ship your order as quickly as possible without compromising the quality of its preparation.
At a glance
- Products genuinely in stock
- Shipping from our European warehouse
- Around 200,000 items managed
- More than 82 countries served since 2006
- Tracking sent automatically by e-mail
- No pre-orders
You only order products that are genuinely available
When a product is shown as in stock, it means that it is physically available in our warehouse, except in the rare event of a stock error.
Our warehouse manages around 200,000 items. Orders may contain many small references, which requires accurate preparation and a team used to handling this type of product.
We do not offer pre-orders. Preview pages only present forthcoming products. You may register for an alert, but no item can be reserved or ordered before it has physically arrived in stock.
When is your order shipped?
Orders are processed as they are received. Orders confirmed before 11:00 a.m. Paris time, Monday to Friday, can generally be transferred to the warehouse and shipped the same day.
Our warehouse operates from Monday to Friday, excluding Belgian public holidays and closure days. Its calendar may differ slightly from the French calendar.
A delay of one working day may exceptionally occur during a peak in activity, a promotion, the arrival of a container, after a long weekend, or when carriers collect earlier than usual before a public holiday.
We do not publish guaranteed delivery times. The only stage we directly control is when your order leaves our warehouse. Once the parcel has been handed to the carrier, the delivery time depends on the destination, transit hubs, customs procedures, local public holidays, weather conditions and the various networks involved.
Where is your order shipped from?
Almost all orders are shipped from our European warehouse in Belgium, approximately 5 km from the French border. A very small number of references may be stored in our Paris offices, but this concerns only a tiny part of our catalogue.
Collection is not available to private customers. It may exceptionally be arranged for professional customers collecting large volumes.
How are delivery options selected?
The delivery options displayed during checkout depend on the destination, weight, dimensions and value of the parcel, and sometimes on a specific area within the destination country.
The customer chooses from the available options. However, the name shown may refer to the departure network rather than the carrier completing the final delivery. For international shipments, a parcel may be handed over to a local partner whose identity is not always known in advance.
We work with major postal and express networks, but avoid publishing a fixed list of carriers: available services change, networks may be disrupted, and a more reliable solution may become available for a particular destination.
We may also change the carrier after the order if another solution appears more appropriate: a parcel may be too small for the initially selected service, a network may be experiencing temporary difficulties, another carrier may prove more reliable, or customs clearance may be easier through a different route. Such a change does not entitle the customer to a refund of any price difference.
Delivery to a pickup point is currently available only in France.
How are shipping charges calculated?
Shipping charges are calculated automatically according to the weight and destination of the order, as well as the constraints of the parcel. The amount shown before payment is the amount charged to the customer.
If a more economical or more appropriate solution is found after the order, we may use it without changing the amount already paid.
How is your order packed?
We use new boxes or reused boxes in good condition. Reuse prevents us from discarding perfectly serviceable packaging received with our own incoming goods.
Products are secured with suitable filling materials, generally corrugated recycled paper. We do everything reasonably possible to protect the items during transport.
A double-boxing option is available during checkout for customers who want additional protection, especially for preserving the collectible box.
When do you receive your tracking number?
The tracking number is sent by e-mail to the address used for the order. This e-mail is usually sent at the end of the day, once the logistics provider's server has returned the order preparation statuses to our own server.
Carriers generally need 24 to 48 hours before the first tracking information appears. This is only an indication and may vary considerably depending on the network and destination.
For some international destinations, the original tracking number may be replaced by a local number when the parcel changes network. Redirection is sometimes automatic and sometimes not. Multi-carrier tracking services such as Ship24 can help identify the next stage of the journey.
Why can tracking remain unchanged for several days?
An international parcel often moves from one carrier to another. Between two networks or two countries, it may wait for several days at a transit facility before being taken over.
This transfer may make it appear that the parcel is no longer moving. It does not necessarily mean that it is lost. Tracking often resumes when the next partner scans the parcel into its own system.
A mobile phone number is essential
You must provide a valid, reachable local mobile phone number.
Almost all deliveries now depend on direct interaction between the carrier and the recipient: notifications, pickup codes, requests for instructions, rescheduling, address confirmation or notice that the parcel is being held.
An incorrect or unusable number significantly increases the risk of failed delivery or return.
Before confirming your order
- Check your delivery address carefully.
- Add all useful details: building, floor, apartment, residence, company name, entry code or any locally required information.
- Provide a valid local mobile phone number.
- Check tracking and carrier messages regularly.
- Collect the parcel promptly if it is left at a pickup point or post office.
Can the address be changed after the order?
To request an address change, reply immediately to the order confirmation e-mail.
Once the order has been transferred to the warehouse, the address can no longer be changed.
Customs duties, taxes and import charges
For shipments outside the European Union, customs duties, taxes or import charges may be collected by the authorities in the destination country.
These charges are payable by the recipient. Their amount depends on local rules, including thresholds, minimum amounts, quotas, exemptions and country-specific regulations. We cannot estimate them in advance.
Are parcels insured?
Parcels are not systematically insured. Coverage depends on the selected service and the carrier's terms.
If tracking stops or a local issue occurs, the recipient should first contact the local carrier or post office and then inform us. Simple problems can often be resolved much faster locally.
My parcel is marked as delivered, but I have not received it
When a recognised carrier marks a parcel as delivered, this information is generally treated as proof of delivery by payment platforms.
You should then:
- check with the people living at your address;
- ask neighbours or the building manager;
- contact your post office or usual pickup point;
- ask the carrier for GPS coordinates, a photograph, signature or any other available proof.
My parcel arrived damaged
Do not refuse the parcel. Make precise reservations with the local carrier whenever possible, keep all packaging and contact us within 24 hours of delivery.
Your claim must include:
1 - photos of the parcel with the tracking number and address clearly visible;
2 - a top-down photo of the opened parcel showing all contents;
3 - a photo of the internal padding materials;
4 - 3 to 5 photos of the item from different angles, including one full view clearly showing the damage;
5 - a precise list of the problems found.
Incorrect address, unclaimed parcel or undeliverable mail
If the address is incomplete or incorrect, the carrier will generally try to contact the recipient and may hold the parcel for collection.
For international shipments, it is essential to avoid a return caused by non-collection, an incorrect address or an unreachable recipient. International returns are often processed after priority flows and may take 45 days or more.
A refund can only be issued once the parcel has physically returned to our warehouse. The outward and return shipping costs are then deducted from the refund. Return charges are generally close to the original shipping cost because they are invoiced to us by the carrier.
If the parcel is shipped again, the new shipping charges remain payable by the customer.
Orders shipped in several parcels
A large order may exceptionally be divided into several parcels, generally shipped on the same day. Each parcel has its own tracking number. If you have not received all of them, our customer service can provide them on request.
Frequently asked questions about shipping and delivery
When is my order shipped?
Orders confirmed before 11:00 a.m. Paris time, Monday to Friday, can generally be shipped the same day.
Why does tracking not work immediately?
Carriers often need 24 to 48 hours before the first information appears.
Why has my tracking number changed?
For some international destinations, the parcel changes network and receives a local number.
Will I have to pay customs duties?
Outside the European Union, customs duties, taxes or import charges remain payable by the recipient.
What should I do if my parcel arrives damaged?
Do not refuse it. Make precise reservations and contact us within 24 hours.
Can I change my address after ordering?
Reply immediately to the confirmation e-mail. Once transferred to the warehouse, the address can no longer be changed.
In summary
After shipping orders to more than 82 countries since 2006, we know that there is no universal solution.
We constantly adapt our shipping solutions, prepare orders as quickly as possible, monitor carrier performance and share the practical advice that helps prevent most delivery problems.