Pay for your Machinegun order
An order is shipped only after its payment has been effectively confirmed, whatever payment method is used. Since 2006, we have processed payments from collectors in more than 82 countries.
At a glance
- All orders invoiced in euros
- Secure card and Apple Pay payments
- PayPal from 15€
- SEPA transfer recommended
- iDEAL and Bancontact may be offered locally
- Western Union available
- No cheques or cash on delivery
Which payment methods do we accept?
We accept Visa, Mastercard and American Express cards, Apple Pay, PayPal from 15 €, bank transfer and Western Union. Depending on your country, local methods may also be offered, including iDEAL in the Netherlands and Bancontact in Belgium. Available options are displayed at checkout. We do not accept cheques or cash on delivery.
Secure payment by card and Apple Pay
Card and Apple Pay payments are processed by Lyra. You do not give your card number to Machinegun: banking details are entered on the financial institution's secure interface. Your bank may require authentication in its app or through 3D Secure. The charge is immediate when accepted. Apple Pay appears only on compatible devices, browsers and Apple Wallet configurations.
Why did my card payment fail?
We generally receive a brief reason, such as incomplete authentication or a payment limit being reached. We cannot access your bank's internal decisions. If the problem continues, contact your bank or choose another payment method.
My payment failed: is my order lost?
Not necessarily. As long as the order has not been deleted, you can find it under "My orders", view its details and restart payment. Act immediately: an unpaid order may be deleted at any time and reserved products are then put back on sale, especially important for the last available pieces.
PayPal: immediate payment and delivery address
PayPal is available from 15 € and charges payment immediately. Check your address before confirming: we must ship to the address supplied by PayPal with the payment confirmation. PayPal may offer instalments to some customers under its own criteria. Machinegun does not directly offer instalment payments.
Bank transfer: choose SEPA whenever possible
If possible, choose bank transfer. It creates no collection fees for us and helps us maintain attractive prices for collectors. IBAN and SWIFT are sent with the order confirmation. Prefer SEPA; any bank charges remain payable by the buyer. The transfer must be made within 5 working days. After that, we may delete the order at any time and return the items to sale. Always include the order number in the transfer reference, especially if the account holder is different. We check transfers twice a day.
Western Union
Beneficiary details are sent with the order confirmation. Western Union fees are payable by the buyer. After transfer, send us the MTCN. The order is shipped only after the funds have been collected.
Cash payment in Paris
Cash payment is possible at our Paris office. Simply e-mail us before coming so we can confirm someone will be present. This is not an order collection point: after payment validation, we instruct our warehouse to ship.
All orders are invoiced in euros
If your card, bank account or PayPal account uses another currency, conversion is performed by your bank or PayPal according to their own rates and fees.
How do I know whether my order is paid?
Machinegun sends an order confirmation e-mail, but no second automatic payment confirmation. Under "My orders", you can view details, invoice and payment status and restart payment if an unpaid order still exists. Bank transfers, Western Union and cash are validated manually in our back office, so a short status delay may occur.
I think I paid twice
Contact us with your order number. Using the order number or e-mail address, we can immediately check how many payments were actually recorded. Exceptionally, a provider-confirmed payment may not immediately update the order status because of a server communication error. Do not make repeated attempts: contact us.
Invoices and billing information
The invoice is generated automatically when the order is placed and remains available under "My orders". Checkout separates billing and delivery addresses. Professionals must enter their information before confirmation. Billing information is final: check the name, company and address before ordering. The invoice cannot be changed afterwards.
Professionals and intra-Community VAT
Entering an intra-Community VAT number does not automatically provide VAT-free invoicing on a standard order. Professional accounts are subject to specific conditions and annual minimum order levels. If you are a professional established in the European Union, contact us before ordering.
Cancellation before shipment and refunds
A cancellation request may be considered until the order has been transferred for shipment. Once sent to the warehouse, we no longer accept cancellation before dispatch. When accepted, support handles the case according to the payment method and circumstances; a gift card may be offered case by case. Refunds always go to the original payment method. The crediting time then depends on the provider. If the original method technically cannot receive a refund, particularly some single-use cards, a non-refundable credit is issued.
What if a paid item is finally unavailable?
With around 200,000 items in stock and thousands of references, a stock error remains exceptionally possible. If a paid item cannot be found, we contact the customer and may offer another item, credit for a future order, or cancellation and refund.
Since 2006, payments from more than 82 countries
Since 2006, we have processed orders from collectors in more than 82 countries. Our role is simple: identify your payment, validate your order and quickly transfer it to our warehouse. If possible, choose SEPA bank transfer. Savings on collection fees directly help us maintain attractive prices for collectors.
FAQ
Which payment methods do you accept?
Card, Apple Pay, PayPal from 15€, bank transfer, Western Union and some local methods depending on the country.
What if payment fails?
Return immediately to "My orders" and restart payment while the order still exists.
How long is an unpaid order kept?
There is no guaranteed period. It may be deleted at any time.
Can I pay in instalments?
Machinegun does not directly offer instalments. PayPal may offer them.
Can I change my invoice?
No. Billing information is final after confirmation.
How am I refunded?
Refunds are made to the original payment method.