Published on 2020/04/04
First of all, we wanted to share our solidarity: needless to say that it is essential, especially during this difficult time.
We express our true moral support to all the countries affected and impacted by this health crisis.
We are aware that our website, your passion, your hobby, is really close to your heart and has become a major pastime way for the long days of confinement to come.
As you all know by now, the latest government measures have deeply altered the pace of our expeditions.
However, our entire team is mobilized to guarantee you a quality customer service while respecting the deadlines for sending your parcels as fast as possible.
We contact you directly by email or phone to resolve any issues about closed relay points, or to attest of your presence at home so that you can receive your packages in the best conditions.
For those who wish, we can keep your orders throughout this period of confusion in order to avoid possible theft, loss or other risk factor concerning your packages.
You can of course keep ordering on our website, and decide what is the most relevant decision regarding the shipment.
We strongly encourage you to choose a home delivery like So Colissimo, Chronopost or DPD Predict in order to avoid any issue of unexpected closure of a relay point.
Above all, we count on your understanding regarding the delivery time or regarding the answers to your emails; we are requests overloaded, but we do our best to be present on all fronts and answer any legitimate questions you have.
Once again, we wish you all good luck in this ordeal, and we count on you to apply all the rules in force to protect your safety, the one of your families, and the one of the others.