Published on 2020/03/18
First of all, we wanted to share our solidarity: needless to say that it is essential, especially during this difficult time.
We express our true moral support to all the countries affected and impacted by this health crisis.
We are aware that our website, your passion, your hobby, is really close to your heart and has become a major pastime way for the long days of confinement to come.
As you all know by now, the latest government measures have deeply altered the pace of our expeditions.
However, our entire team is mobilized to guarantee you a quality customer service while respecting the deadlines for sending your parcels as fast as possible.
We contact you directly by email or phone to resolve any issues about closed relay points, or to attest of your presence at home so that you can receive your packages in the best conditions.
For those who wish, we can keep your orders throughout this period of confusion in order to avoid possible theft, loss or other risk factor concerning your packages.
You can of course keep ordering on our website, and decide what is the most relevant decision regarding the shipment.
We strongly encourage you to choose a home delivery like So Colissimo, Chronopost or DPD Predict in order to avoid any issue of unexpected closure of a relay point.
Above all, we count on your understanding regarding the delivery time or regarding the answers to your emails; we are requests overloaded, but we do our best to be present on all fronts and answer any legitimate questions you have.
Once again, we wish you all good luck in this ordeal, and we count on you to apply all the rules in force to protect your safety, the one of your families, and the one of the others.
Published on 2020/02/28
Following the wave of concern regarding the Covid-19 (Corona Virus), we wanted to provide some details regarding our activity.
We also wanted to show our full support for the areas affected by this virus.
Many of you have read or heard that traces of the virus could persist on inanimate surfaces for about 9 days.
We wanted to reassure you; our arrivals take between 3 weeks and 1 month to arrive in France.
Consequently, there is no longer any risk that traces of the virus will be found on boxes, packagings, figures or accessories upon delivery to our warehouse.
Items already on sale on our site have been stored in this same place for several months, so there is also no risk.
In addition, our forwarders have restricted shipments to certain areas of Italy, as well as to China.
We are therefore unfortunately unable to make deliveries to China, as well as to the following Italian areas:
26845 - CODOGNO - LODI
26823 - CASTIGLIONE D'ADDA - LODI
26841 - CASALPUSTERLENGO - LODI
26861 - FOMBIO - LODI
26847 - MALEO - LODI
26867 - SOMAGLIA - LODI
26821 - BERTONICO - LODI
26827 - TERRANOVA DEI PASSERINI - LODI
26844 - CASTELGERUNDO - LODI
26848 - SAN FIORANO - LODI
35030 - VO - PADUA
If you are one of the area mentioned above, we can of course keep your paid orders until the situation clears.
Thank you for your understanding,