Site edited by: La Reine de Pierre
Registered office: 189 rue d'Aubervilliers 750018 Paris
OVH 2 rue Kellermann - 59100 Roubaix - France
La Reine de SAS, with a capital of € 1
Registered with the RCS PARIS under the number 488 323 676
SIRET: 488323676 00020 APE code: 4791B
The present conditions are concluded between, on the one hand, the company La Reine de Pierre, and, on the other hand, the persons wishing to make a purchase via the website of La Reine de Pierre www.machinegun.fr (and its versions www.machinegun.it www.machinegun.es www.militar-figuren.de www.machinegun-figures.com) hereinafter referred to as "the User".
The parties agree that the following conditions of sale, available on the day of the purchase exclusively govern their relationship. The proposed language for the conclusion of the contract between the parties is French.
If a condition were to fail, it would be considered governed by the practices in force in the sector of distance selling, whose companies’ headquarters are in France.
This contract is subject to the provisions of the Consumer Code relating to distance selling (Code de la Consommation relatives à la vente à distance).
These Terms and Conditions are intended to define the terms of sale between La Reine de Pierre and the user, from order placements to after-sales services, including payment and delivery. These conditions concern exclusively individuals with no business purposes.
The Products governed by these General Conditions, hereinafter referred to as "the Products", are those that appear on the Website www.machinegun.fr. They are offered within the limits of available stocks.
The Products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred regarding the presentation, the responsibility of La Reine de Pierre cannot be engaged.
The photographs of the Products are not contractual. Manufacturers often add illustrative elements to photos. We strive to have descriptions as accurate as possible.
The user must place his order online via the webpages. Any order implies acceptance of prices as well as the description of the products available for sale.
The user has the opportunity to modify his cart before the final validation, this last step formalizing the sales contract between La Reine de Pierre and the user.
In certain cases, including lack of provision, failure of payment, identified risk on the means of payment, invalid address or other problem on the account of the User, La Reine de Pierre reserves itself the right to block the user's order until the problem is solved.
All products presented are available in our warehouse and can be shipped upon confirmation of the order. In the event of unavailability of the product, following an error of the stock, La Reine de Pierre will propose a product with similar or higher characteristics or otherwise refund the order.
The shipping costs are calculated according to the weight of the order and the delivery address. Depending on the zones delivered, we offer several types of transport services: normal, express, relay. Heavy or bulky items can be shipped on pallets.
Orders are prepared Monday to Friday excluding holidays. In most cases, orders are prepared on the same day or the following day.
The user has several means of payment presented on this page.
The prices are indicated in euros either before tax (HT) or all taxes included (TTC), depending on your location and/or of the IP address that you use. European Internet users will see prices inclusive of all taxes; Internet users outside the European Union will see prices without VAT.
In rare cases, especially for Internet users located in Europe but using an IP address outside of the EU, prices may be displayed before tax (HT). In this case, it is necessary to log in to your customer account so that we can adjust the price display to your country of residence. In any case, when placing an order, once we know your country of delivery, the final and consistent prices will appear.
Prices cannot be changed once the customer's order has been approved. Similarly, if one or more taxes or contributions were to be created or modified, increasing or decreasing, this change could be reflected upon the sales price of products on the site La Reine de Pierre.
In case of display of a wrong price, obviously derisory (cheap price), regardless of the reason (computer glitch, manual error, technical error, fraudulent use of the system of purchase order), the order of the the user, even if it has already been approved by La Reine de Pierre, will be canceled and La Reine de Pierre will inform the user as soon as possible. The user, if he wishes, will then have the possibility of ordering again at the corrected and accurate price.
7. Right of withdrawal and returns
Right of withdrawal and returns
The user has a right of withdrawal of fourteen (14) calendar days from the date of receipt or collection of his parcel.
We do not accept returns from customers who are living and being delivered to outside of France nor from business customers.
In the case where the user's order concerns several goods delivered separately, the withdrawal period expires fourteen days after the day on which the user, or a third party other than the carrier and designated by the user, physically collects or receives the goods of the last batch or the last piece.
When the withdrawal period of the user expires on a weekend, holiday or holiday, it is extended until the next working day.
To exercise his right of retraction, the user must notify the customer service of La Reine de Pierre, his decision to withdraw from this contract by means of a declaration absent of ambiguity: by email by connecting to his “user space” and by going to the "contact us" panel.
All products may be subject to a refund except those excluded by law:
- Products that have been customized upon request of the user
- Products who’s protective packaging has been opened or torn,
- Consumables and wear parts of model making.
The user must ensure that the order from which he retracts is returned complete. The products to be taken back must be intact, complete, packed in the original packaging and if necessary disconnected. Items returned incomplete or damaged cannot be returned. To the extent that we sell collectibles, boxes lose their value once they are open or when the seals are removed. No return is allowed and no return will be refunded if the box is open or has clear signs that it has been opened.
All returns must be the subject of a prior request by email, mentioning the number of the order. A response will be provided specifying our return address and a reference to include with the order. The user must return or send back the property, without undue delay and, in any event, no later than fourteen days after having communicated to La Reine de Pierre the decision to withdraw from this contract. This period is considered respected if the user returns the good before the expiration of the period of fourteen days.
As part of the exercise of the right of withdrawal, the costs of return are the responsibility of the user (with the exception of a defective product upon receipt, or an error when sending the product).
La Reine de Pierre may postpone the refund until the receipt of the property.
The refund of the user will be made via the same method of payment as used when paying the returned order. This refund will not cause any costs for the user with the exception of the outgoing costs that remain at his expense.
8. Protection of personal data
Protection of personal data
Collection and processing of your data
The data concerning you are collected by La Reine de Pierre, S.A.S., registered at the RCS PARIS under the number 488 323 676.
This collected data helps us to personalize and continually improve your shopping experience on www.machinegun.com. We use it to process orders, deliver products, provide services, process payments and communicate with you regarding your orders, and products.
We also use this information for statistical studies to improve our product selection and offer you the most interesting deals.
We keep for at least 11 years the data of users who ordered. This data is essentially the names and addresses indicated on the sales invoices.
When consulting our site www.machinegun.fr, information about your browsing may be saved in "Cookies" files installed on your device (computer, tablet, smartphone, etc.).
These Cookies have for objective:
Adapt the presentation of our site to the display preferences of your terminal
Remember information entered in forms, manage and secure access to reserved and personal spaces such as your account, manage your shopping cart, keep your shopping cart.
No personal information is collected without your knowledge, nor treated for unforeseen purposes. We do not sell nor do we rent this data.
Right of access and opposition
In accordance with the law "Informatique et Libertés" of January 6, 1978, the user has a right to access and rectify personal data about himself. If the user wishes to exercise his right of access or opposition, it is sufficient for him to contact La Reine de Pierre by indicating his name, first name, address and customer number via the contact page.
Declaration of our database
In accordance with French law, the website www.machinegun.fr has been declared to the Commission Nationale Informatique et Liberté (CNIL) under reference 1605421.
By indicating his email to La Reine de Pierre, the user can receive an order confirmation. If the user has ticked the corresponding box during the creation or consultation of his account, he will also be likely to receive offers from La Reine de Pierre, by email.
La Reine de Pierre implements all means to ensure the confidentiality and security of data transmitted on the web. All our servers are managed and secured by OVH SAS with a capital of € 10,069,020 registered in the RCS Lille 424,761,419,00045 domiciled at 2 rue Kellermann - 59100 Roubaix - France
All elements of the Machinegun.Fr website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
Thus, none of the documents from the site La Reine de Pierre can be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way except under the following conditions: it is possible to download a copy of documents on a computer for personal use and only for non-commercial purposes, provided that you have not modified the information and that all copyrights and other proprietary notices are kept intact. The modification of these documents or their use for another purpose constitutes an infringement of the intellectual property rights of La Reine de Pierre.
The user who has a personal website and who wishes to place a link on his website that links directly to the Machinegun.fr homepage must compulsorily ask for permission to the company La Reine de Pierre. This will not be an implicit affiliation agreement. In any case, any link must be removed when requested by the company La Reine de Pierre.
The trademarks, logos and designs on this website are the exclusive property of La Reine de Pierre. Their disclosure shall in no way be construed as granting any license or right of use whatsoever to the said trademarks and distinctive elements protected by copyright. They cannot be used under penalty of forgery.
Infringement of industrial property rights
La Reine de Pierre cannot in any way be held responsible for any infringement of copyrights, patents, license rights, trademarks or any similar rights in any way whatsoever, whether by the user or by any person by him substituted.
In the event that the responsibility of La Reine de Pierre is engaged because of such violations, La Reine de Pierre reserves the right to question the responsibility of the user and to ask the latter for the payment of the damages, penalties or damages to be paid.
These conditions apply throughout the duration of online services offered by the company La Reine de Pierre.
PROOF, CONSERVATION AND ARCHIVING OF TRANSACTIONS
The computerized records kept in the computer systems of the company La Reine de Pierre and its partners under reasonable conditions of safety, will be considered as evidence of communications, orders and payments between the parties.
The contracts concluded on our website are archived for a period of 10 years. The data relating to the banking transactions are archived for 45 days after the date of the order. The user can at any time find and download the invoices of his various orders in the "My account> My orders" panel.
APPLICABLE LAW AND JURISDICTION
These present conditions are subject to French law. The court of competent jurisdiction in case of dispute shall be that of the defendant's place of residence or, at the option of the plaintiff, the place of actual delivery of the Product. This site complies with the French legislation, and in no case, La Reine de Pierre gives any guarantee of conformity to the local legislation that would be applicable to you, as of the moment you access the site from other countries.